Describe a time when you received good service in a shop/store Cue Card | September to December 2024 | IELTS Speaking
Where shop is
When you went to the shop
What service you received from the staff
And explain how you felt about the service
Vocab and Idioms
1. Rare – Uncommon occurrence
2. Crucial – Very important
3. Just a stone’s throw away – Very close
4. Extremely – Very much
5. Drawbacks – Negative aspects
6. Thrilled – Very excited
7. Outstanding – Exceptionally good
Well, due to the careless behaviour of people today, it is rare to receive excellent service. However, I believe that customer service is crucial for the success of any business. Today, I would like to share an experience when I received wonderful service while purchasing a laptop.
This event took place last year when I needed to buy a new laptop to attend online classes comfortably. After discussing my options with my close friends and parents, I decided to purchase a laptop from the Dell brand. I then visited the official store, which is just a stone’s throw away from my home, accompanied by/with my father.
Upon arrival, we met Mr. John, the salesman in the store, who welcomed us warmly with a smile. I can proudly say that he was extremely polite. After entering the store, he offered us a cup of tea and made us feel comfortable. He then provided detailed information about various laptop brands and helped us choose the best one. Unlike other salespeople, he not only explained the features of the laptops but also pointed out the drawbacks of some models.
Thanks to his fantastic customer service and guidance, we finally decided to purchase our device. I was thrilled when he gifted us a wireless mouse along with the laptop. I thanked him a lot for his respectful behaviour towards my father and me. To sum up, that was the time when I received outstanding service.
Follow-ups
1. Can consumption drive economic growth?
Yes, consumption can drive economic growth. When people spend more on goods and services, businesses earn higher profits. This, in turn, leads to increased investments and job creation. For example, if more people buy cars, car manufacturers expand their production, hiring more workers.
2.What are the advantages and disadvantages of shopping online?
Advantages of shopping online include convenience and variety. People can shop from home anytime and find a wide range of products. For instance, they can buy clothes, electronics, and groceries all from one website. Disadvantages include the lack of physical inspection and the risk of receiving low-quality products. Additionally, shipping times can be long.
3. What are the differences between online shopping and in-store shopping?
Online shopping is convenient and offers more variety, while in-store shopping allows people to physically examine products before buying. For example, they can try on clothes in a store but not online. Online shopping often has better deals, but they might have to wait for delivery, unlike instant purchases in stores.
4. Why do some people not like shopping in small shops?
Some people dislike shopping in small shops due to limited variety and higher prices. Small shops often cannot offer the same range of products as larger stores. For example, a small grocery store might not carry all the brands people like. Additionally, prices can be higher due to less bulk buying.
5. What are the advantages and disadvantages of shopping in small shops?
Advantages of shopping in small shops include getting personalized service and supporting local businesses. People often receive special attention and help boost the local economy. Disadvantages are limited variety and higher prices. Small shops may not have everything people need and can be more expensive than larger stores.
6. Why are shopping malls so popular in India?
Shopping malls are popular in India due to the convenience of having multiple stores in one place, offering a variety of products and entertainment options. For example, malls often have food courts, cinemas, and branded stores, making them a one-stop destination for families. Additionally, they provide a comfortable environment with air conditioning and parking facilities.